Our goal at ComputersNOW is to make sure you are completely satisfied with your
purchase.
We take pride in the quality of the products we sell. If you are not satisfied with your
purchase please follow our return policy, and we will facilitate the return of your item to us. We
offer 90 Days Warranty* on all items unless stated otherwise in the product listing. All products are
tested fully functional prior to leaving our facility. Warranties may be void if returned items are
insufficiently or improperly packaged and/or damaged and may be returned to the Customer.
To return an item for any reason, contact our Sales
Department first. Returned items without an approved RMA (Return Material Authorization) number will
not be processed. Contact us by email, info@computersnow.com; or phone, 512-873-7778 (select "Sales"
when greeted by the automatic voice system). We are available, Monday to Friday from 8am to 5pm
Central Standard Time.
Received the wrong product?
Contact our Sales Department within 72 hours of receiving the product. We will issue a RMA
number to the Customer to ship the item back to us at the company's expense. Customer is responsible
for shipping the item in its original condition and packaging. After we receive the item, we will
ship the correct product to the Customer at no additional charge.
Received product not working?
If an item does not function, contact our Sales Department
immediately. We will issue a RMA number to the Customer to ship the item back to us. Customer
is responsible for shipping the item in its original condition and packaging within 7 days of
receiving the item to avoid paying shipping charges. When we receive the product, our technical staff
will determine if the item is defective and will repair or replace the item with an identical product.
No refunds will be issued for defective products unless the item is
no longer in stock. We will ship the repaired or replacement item back to the Customer for no
additional charge.
Received a damaged package?
If your package arrives damaged, DO NOT open the package.
Immediately contact our Shipping Department by phone, 512-873-7778 (select "Shipping" when
greeted by the automatic voice system). We are available, Monday thru Friday from 8am to 5pm Central
Standard Time. We will coordinate the entire process for the Customer.
Want a different product?
To exchange a product for another, ship the item back to us in its original condition and
packaging. Customer is responsible for the shipping charges. If the exchange item is insufficiently
or improperly packaged and/or damaged, no exchange will be made and the item will be returned to the
Customer. After we receive the exchange item, we will send the Customer another item of equal value
and issue a credit if applicable. We will ship the exchange product to the Customer at no additional
charge.
Changed your mind?
Customer is responsible for shipping the item in its original condition and packaging back
to us including shipping charges. If the returned item is insufficiently or improperly packaged
and/or damaged, no refund will be made and the item will be returned to the Customer. After we
receive the item, we will issue the Customer a refund of the product price minus a 15% re-stocking fee.
*We do not warranty batteries, software,
or operating systems. We test all batteries fully functional prior to leaving our facility. If your
battery does not hold a proper charge of 30 minutes or more within 7 days of receiving your item, we
will replace it. Customer is responsible for shipping the battery back to us within 7 days. Customer
must follow the RMA process above.
